9:00am - 9:40am

Winning Case Study

Find out how Philips structured its outsourcing processes to leverage 3PL capabilities

• Key reasons why 3PL relationship management works – and fails – and how you can ensure consistent success
• Find out which relationship structure is best for your outsourcing needs
• Reinvent the way you deal and collaborate with your logistics service provider
• Maintain a flexible management relationship structure at every phase of your outsourcing process
• Why a well structured relationship with your 3PL is essential
• 3PL integration: What’s the best way to incorporate the technical, financial and cultural processes into your business?

Guido de Vocht Logistics Operations Manager Philips Semiconductors

9:40am - 10:20am

Winning Case Study
The importance of 4PLs’ logistics optimization to boost productivity.

• Ontex reveals why they decided to deploy a 4PL logistics optimisation project
• How to assess the value added services that a 4PL such as BettR provides
• Discover the results and pitfalls of the various phases of the project

10:50am - 11:30am

Panel

All change! Optimise your performance by incorporating your 3PL as an integral part of your management as opposed to merely a vendor

• Top tips for integrating your logistics service providers’ networks into your own management structure – without losing control
• How to deploy an even more professional and highly trained purchasing and outsourcing management team
• How to give a single, coherent face to the customer: Integrating your customer relations process and consolidating customer information from multiple communication channels
• External sourcing does not guarantee innovation – however, incorporating your 3PL as part of your management does. But what’s the best way to achieve this?

Steven Van Kerckhoven International Trade Manager EMEA Black & Decker
Jayaraman Arun Head Logistics TVS Automotive Europe
Lisa Fitch Supply Chain Consultant NAI FullerPeiser
Richard Conneely Head of Transport Solutions Wincanton UK

Moderator: Edwin Tuyn MD Inspired-Mind

11:30am - 12:00pm

Case Study

How performance metrics can take your 3PL relationship to a new level

• How to measure your 3PL performance by taking into account cost and service
• How to save money by improving the quality of the service you get
• How to assess a logistics service provider network where there is more than one 3PL involved
• Audax's experience with Danzas, British Airways, DHL, IKEA, Auchan and UK Ministry of Defence.

12:00pm - 12:30pm

Panel

Two world leaders teach you how to rely on your 3PL providers for IT leadership

• Which are the pros and cons of using your 3PL as a technology provider?
• Learn how to know when your 3PL providers are falling behind in their IT capabilities
• Top tips to assess those areas within IT where your 3PL provider does well – and identify where it does poorly
• Which technology you need to enhance your freight forwarding, import/export, transportation, asset tracking, warehouse and distribution capabilities?
• What are your top priorities when it comes to overcoming IT deficiencies? Is infrastructure investment more important than personnel, competency and training issues – or not?
• How to easily persuade your 3PL providers to invest in the technology you want…fast!

Bert de Winter Warehousing & Logistics Business Reporting Manager Hewlett Packard
David Luddington Distribution Logistics Project Manager IBM

Moderator: Philip Damas Research Director Drewry Shipping Consultants

14:00pm - 14:40pm

Keynote Presentation
Unilever reveals how to increase productivity through optimal 3PL relationship management

• Long-term vs. short-term strategies: Valuable insights that can help nurture long-term relationships with your logistics providers
• What key data should you share with your partners in order to overcome information asymmetries that can jeopardise your business?
• Unilever’s real-life strategies to integrate the customer relations process and consolidate customer information from multiple communication channels

Rod Turner Distribution Operations Manager Unilever

14:40pm - 15:20pm

Panel

Top sourcing and off-shore transportation tips: Everything you need to make 3PL the eyes and ears of your international operations

• Successfully overcome the most costly disconnects when using local 3PLs
• How can you best work with 3PLs to overcome poor transport infrastructure – and make your supply chain in these areas as efficient as your home market?
• Best strategies for using your 3PL to manage compliance, cultural differences and local business practices
• How to fully utilise 3PLs when your production, manufacturing and/or customer base is becoming more and more globalised

Peter Duwel Manager Global Warehousing Philips
Bert de Winter Warehousing & Logistics Business Reporting Manager Hewlett Packard
Jayaraman Arun Head Logistics TVS Automotive Europe
Ray Powell EMEA BD & Sales Manager UPS Supply Chain Solutions

Moderator: Johanna Ludvigsen Chief Research Officer Institute of Transport Economics

15:50pm - 16:30pm

Panel

Learn how to negotiate your contract for each phase of your logistics operations: Maintaining the flexibility and creativity you need to excel

• Best practice to negotiate your 3PL contracts to ensure a realistic cost structure and service standard for both you and your 3PL, by using the correct evaluation tools. Which is more convenient – a joint coverage of start-up, or an open book plus mark-up approach?
• Don’t become too dependent on your 3PL! How to prepare a contract that retains your independence. What must you include to create an enforceable, mutual non-disclosure agreement before the meetings start?
• How to get out of a contract early, without penalty

Steven Van Kerckhoven International Trade Manager EMEA Black & Decker
Alain Bayens Leading Purchase Manager SOLVAY Corporate
Ake Lundbom Group Supply Chain Manager Logistics Rexam

Moderator: Henk Sterk Director Sterk & Partners b.v.

16:30pm - 17:00pm

Masterclass

The biggest challenges that European shippers face when outsourcing: Your exclusive preview

• Overview of the next expansion, acquisition and consolidations of the 3PL industry scenario
• New trends to improve customer needs alignment and solution innovation. How the industry will update, enhance and improve the overall 3PL provider-user relationship
• New challenges and solutions in the areas of postponement, reverse logistics, cost management, ease of integration and process orientation
• Which is the next scenario when trying to work with logistics providers network on a European scale? How to expand across the supply chain in order to be up to the challenge

8:30am- 9:30am

Panel

Open debate between shippers and logistics providers on performance metrics and pricing strategies

Your chance to make your voice heard during an open debate on the best ways to measure logistics providers’ performance – and how to decide about pricing and rewards. 3PL providers and shippers will share their expertise on what prices to pay and which assessment criteria to use.

• How to measure your 3PL performance by taking into account cost and service. Best practice on service costs, customer satisfaction, on-time delivery, handling and routing, and systems performance when assessing your overall 3PL performance.
• How to save money by improving the quality of the service you get.
• How to assess a logistics service provider network where there is more than one 3PL involved.
• How to measure the cost reduction with an alternative outsourcing project
• How much should you pay your 3PL?
• 5 proven tactics to ensure you don’t pay more than the market rate.
• How to secure further cost savings from your 3PLs without hindering service or damaging your relationship with them

John Van Heumen Operations Director The Book Service LTD
Ray Powell EMEA BD & Sales Manager UPS Supply Chain Solutions
Kevin Six Logistics Director CH Robinson

Alan Bassett Logistics Manager BSkyB

Moderator: Guy Mintiens Editor-in-Chief De Lloyd/Le Lloyd

9:30am-10:10am

Panel

How to increase your revenues by selecting the 3PL that best fits your needs

During this Panel Session you will hear from Philips, Lanxess (Germany’s leading chemicals company) and Solvay Corporate and Migros Turk (Turkey’s largest retailer) about the qualities to look out for in your logistics providers to ensure your outsourcing strategies succeed.

• How to tell if you are paying the right price for the services you receive
• Learn how to assess the performance and capabilities of a 3PL provider’s core service offering
• Proven strategies to assess your prospective 3PL provider’s advanced service capabilities: Supply chain planning, supplier management, strategic consulting, change management and order management
• The leaders teach you how to decide if a particular 3PL will be easy to do business with – and red light signals that mean problems are likely to occur

Peter Duwel Manager Global Warehousing Philips
Gaby Willenbrinck Head of Procurement Logistics Lanxess
Sedef Nasuhioblu Logistics Planning and Support Manager Migros Turk
Alain Bayens Leading Purchase Manager SOLVAY Corporate

Moderator: Edwin Tuyn MD Inspired-Mind

10:40am - 11:10am

Panel

Even if you already outsource significant portions of your logistics operations, how do you recognise when it’s right to outsource more? And when should you reign in your outsourcing?

• Outsourcing is not always the best policy –how to realise when it’s more advantageous to keep operations in-house
• How to determine which logistics operations are ripe for outsourcing –what key signs should you watch out for?
• External factors: Find out what influence geography, politics, economics, company culture and technology should have on your outsourcing decisions
• What are the 5 signs that mean you need to take your logistics back in-house
• What are the most convincing arguments for not outsourcing?
• How to decide which services to outsource – and which are better kept in-house
  
  

Bert de Winter Warehousing & Logistics Business Reporting Manager Hewlett Packard
Sedef Nasuhioblu Logistics Planning and Support Manager Migros Turk
Ake Lundbom Group Supply Chain Manager Logistics Rexam

Moderator: Johanna Ludvigsen Chief Research Officer Institute of Transport Economics

11:10am - 11:40pm

Panel

New tactics for preparing to use a new 3PL

• A holistic approach to goal-setting before you begin to outsource your logistics operations
• Discover what added value you can bring to your 3PL relationship if you know in advance what you will be expected to provide
• Understand how to enhance your 3PL performance and smash distribution targets by ensuring you remain flexible and willing to make changes when necessary

Marcel Merkx Supply Chain Project Manager Alcoa Europe
Gaby Willenbrinck Head of Procurement Logistics Lanxess

Moderator: Frits Blessing Managing Partner VC Factory BV

11:40am - 12:20pm

Keynote Presentation
IBM reveals how your company can get ahead of the game by taking advantage of emerging supply chain outsourcing opportunities

• Gain up-to-date information on how leading multinational shippers leverage their capabilities to build on-demand supply chains by outsourcing their logistics operations
• Hear how IBM regards suppliers as long-term business partners – to mutually improve supply chains and leverage logistics solutions across countries and regions
• Discover IBM’s transformational journey to build an on-demand supply chain

Frank Binnekade Supply Chain Director IBM

13:20pm - 14:00pm

Presentation and Following Discussion Panel
Too many 3PLs! Should you reduce the number of your 3PL providers –or use a 4PL?

Is the scope of your business resulting in a fragmented supply chain and multiple 3PL contracts for different regions, business units, etc?  Eaton and Penske reveal the secrets of an outsourcing relationship that include more than one 3PL.

Neil Evans European Logistics Manager Eaton BV
Etienne Visser   VP Operations   Penske Netherlands

14:00pm - 14:40pm

Open debate on how the leaders tackle the burgeoning number of LSPs they use

•  How to determine the optimum number of 3PLs you should use
• What are the pros and cons of using a multitude of LSP providers? Is it a case of greater expertise and cost-reduction, or a decline in efficiency and limited negotiating power?
• Find out what your options are for reducing the number of 3PLs you use to create a more manageable network
• What are the advantages of hiring a 4PL provider to oversee your total supply chain needs and manage your 3PL?
• Discover the common indicators that make the decision to hire a 4PL inevitable

Michael Alf Global Account Executive Capgemini Deutschland GmgH
Marc Bulthé Special Projects Director Ontex
Piet Lips CEO BettR Logistics

Moderator: Frits Blessing Managing Partner VC Factory BV

14:40pm - 15:20pm

Panel

Proven techniques you can use to design a powerful business case for your outsourcing project

• Practical tips for demonstrating to your board how your outsourcing decision will increase sales
• How to create a business case from an added value perspective: Give your company the strategic thinking it needs.
• How to make it easy for your board to say ‘Yes!’ to outsourcing

Marcel Merkx Supply Chain Project Manager Alcoa Europe
Guido Delfgaauw Logistics Business Development Director BAX Global

Moderator: Henk Sterk Director Sterk & Partners b.v.

15:20am - 16:00am

Winning Case Study
Making sure communications with your 3PL don’t stop – and that the relationship doesn’t turn sour!

• How to set incentives that keep the relationship moving forward
• Achieving even better results by enhancing communications with your 3PLs at all levels
• How to match your operations with your 3PL from a supply chain, information technology, sales, marketing, purchasing and finance perspective. And how to integrate all these parts into a unique network of 3PLs
• Which vital communications challenges are you most likely to encounter when you implement outsourcing logistics processes?
• 5 warning signs you must be aware of – and the actions you must take when they occur

Benny Guttman VP Strategic Planning Volvo Logistics