In this hands-on workshop, we take the guesswork out of structuring a 3PL relationship and contract. Examine real service-level agreements and learn the crucial 'dos and don'ts' and discover the steps to building a trust-based relationship even before the bid process

Workshop Organizer: Kate Vitasek, Founder, Supply Chain Visions

Today’s companies are facing significantly increased complexity in their value chains. They also face additional challenges including rising customer service requirements, increased logistics costs, and increased supply chain risk exposure. In this delicate situation, lack of visibility is a risk you can’t afford to face.

Attend this interactive workshop to safeguard your operation, gain and keep competitive advantage, and move into a new era of clarity and profitability

Product counterfeiting, theft and grey market/’third shift’ production hurt profitability.  Attend this interactive workshop to learn how to protect your products, protect your brand, and avoid the mistakes of others.

Realize the revenue leakage from counterfeit, recalled and diverted products, and understand how to avoid it.  Understand the policies, procedures and technologies that can enable increased integrity.  Defend your extended supply chain, and your brand reputation.

Greg Javor at Strabucks will show you how the Starbucks Supply Chain has established a customer-centric mind-set and passion to meet the needs of their internal business partners and external customers

Gain top tips to ensure your internal processes all point towards the customer and improve the customer experience from manufacturing to customer service.

• Leverage your existing knowledge to segment your customer base and tailor your supply chain to specific customer needs
• Master sophisticated data management to understand and meet aggressive customer demands for differentiated products and services
• Hear the top 5 strategies that will enhance visibility at every point along your value chain and ensure the customer is king at every step -  from your supplier’s supplier to your customer’s customer; from R&D right through to the end of product lifecycle

Greg Javor, SVP Global Logistics, Starbucks

• Expert techniques for securing agile and responsive supply chain partnerships that consider the customer at every level to avoid lost sales, excess inventory and missed innovation opportunities
• Imprint a customer-centric mind-set on your partners and recognize their role as key stakeholders in your business to avoid the pitfalls of inadequate partner collaboration
• Hear how leading executives have taken customer thinking right back to their supplier base by developing robust toplevel relationships with supplier CEOs to guarantee customer satisfaction throughout the supply chain
• Harness the power of information - identify customer needs accurately with detailed scorecards and performance analysis shared right across the value chain

Panel Speakers:

Greg Javor, SVP Global Logistics, Starbucks
Keith Carter, Executive Director Global Supply Chain Intelligence, Estee Lauder
Dave Swihart, Senior Vice President, Global Supply Chain, The Scott’s Miracle-Gro Company

Deborah Winkleblack. Executive Director - International Logistics & Compliance, Claire's Accessories

Learn best practices for improving efficiency in new markets, and make supply chain the lead profit driver in new markets

• Tackle aggressive competition in the global arena with a supply chain that helps your company maximize new market opportunities
• Take advantage of shifting market dynamics – As former sourcing and outsourcing locations become viable selling arenas, ensure your supply chain is prepared and tailored to meet the specific requirements of your new customers
• Analyze and understand where supply chain can add value in new markets with country-specific solutions and improved speed to market

Dave Malenfant, VP Supply Chain, Alcon Labs

• Learn why an interconnected approach to supply chain planning will help you mitigate complexity in your global sourcing strategy
• Hear which tools and strategies the leading companies use to connect their end-to-end supply chain planning -from R&D and procurement through to customers, suppliers and IT systems
• Explore why some companies are reaping the rewards of near shoring to reduce lead times and improve agility

Jeff Garg, Global Director, Supply Chain, Ossur

• Learn why the leading CSCOs build personal relationships with supplier CEOs to enhance service, boost agility and reduce risk throughout the entire value chain
• Enhance your partner relationships and manage increasing complexity with effective data sharing strategies, joint KPIs and integrated dashboards

Dave Malenfant, VP Supply Chain, Alcon Labs

Jeff Garg, Global Director, Supply Chain, Ossur
Rick Desmarais, MD&D Distribution Director Customer & Logistics Services, Johnson & Johnson

Marc Young, VP Supply Chain, Wells Lamont Retail

David Zuern, VP Logistics, Invacare

Michael Massetti, Corporate VP Supply Chain, AMD

• Gain expert advice on how to initiate company wide innovation from the Supply Chain up, and cement your position as a key growth driver
• Discover proven techniques to harness supply chain improvements and deliver tangible value to your company’s bottom line

John Janson, VP Supply Chain, TransformSolar

• Create and define a pyramid of metrics that allows you to pinpoint vital information at any time and keep pace with a rapidly changing market, fluctuating costs, and supply chain volatility
• Hear a first-hand case study from Adtran about why business analytics is the key to expertly managing your company¡¦s standing in a volatile market

Tom Dadmun, VP Program Management, Adtran

• Identify the cost containment strategies that will elevate supply chain to the top of the boardroom agenda
• Hear effective ways to implement continuous improvement processes and move away from reactionary cost containment
• Gain practical steps for containing external cost pressures such as wage inflation, commodity price increases and escalating fuel costs by employing an end-to-end cost containment strategy

Christopher Smith, Director - Supply Chain Planning, US Cellular

• Learn the latest strategies for aligning supply chain priorities with company goals and make supply chain the primary source of competitive advantage
• Discover key areas where you can invest to save, and push supply chain improvement to the forefront of the corporate agenda
• Explore and analyze the vital life signs of your company by identifying the supply chain metrics that impact the whole business

Kevin Wrenn, SVP Operations, Fujitsu
Phil Hendricks, VP Supply Chain Americas, Gambro
Scott Vrablik, VP Supply Chain, Rexam
Thomas Friend, VP Supply Chain, Fonterra

Shekar Natarajan, Director of Supply Chain Operations, Pepsi Bottling Group Incorporated

• Hear how top companies attract the best talent, and debate how the industry as a whole
• can make supply chain and logistics a more appealing career for high-flyers
• Discuss which development and training programs are most successful for preparing leaders to handle the multi-faceted complexities of today’s supply chains
• Ensure your company connects the recruitment, retention and development of talent to its core business strategy, and incentivises future leaders as crucial business drivers
• Take account of equal opportunities to ensure your organization truly has the best available talent

Session Speakers:
Andy Smith, COO, Kenco Logistics Services
Randy Lewis, SVP Supply Chain, Walgreens
Andy Keller, VP Inventory Management, Cardinal Health

John Janson, VP Supply Chain,Transformsolar

• Gain expert advice for managing the elevated risks of globalization and greater supply chain interdependencies from leaders with proven experience in tough regions
• Understand how a sophisticated set of threat reporting analytics and joint mitigation strategies will aid your company’s entire risk strategy
• Don’t let supply chain risks hinder company growth – perfect your risk management strategy to ensure your company can maximize new market opportunities

Laurent Boer, VP Global Distribution & Logistics, Genzyme

• Gain an expert guide to preparing your supply chain for extraordinary shocks by constantly mapping operational metrics and KPIs
• Prioritize risk management throughout every level of your supply chain - Shift your risk management capabilities away from insulating incidents and consider risk and performance as a whole
• Prepare your operations to face unexpected incidents with state-of-the art data management, and best-in-class response processes
• Assess your company’s acceptable risk levels and develop a risk management strategy that protects your value chain without adding unnecessary costs

Keith Carter, Executive Director Global Supply Chain Intelligence, Estée Lauder

The award-winning supply chains of today take a long-term approach to risk management.

• Hear top tips from these leaders and align your risk management strategies with the best in the industry.
• Develop highly effective internal agility strategies to ensure your supply chain is responsive to changing market conditions
• Hear the innovative measures your competitors are taking to ensure that they are constantly prepared for extraordinary events – from having buffer stock at 90% completion to the use of innovative technologies that allow you to rapidly identify the source of disruptions

Hugh Aitken, General Manager, MSLI & AOC, Microsoft

• Discover why leading supply chain executives are going beyond metrics, data and SLAs and leveraging personal relationships with partner CEOs to add an extra layer of supply chain security that money can’t buy
• Learn which tools and strategies leading supply chains are using to improve partner relationships with smart real-time connectivity across the extended value chain. Ensure your tools allow you to spot issues before they occur and quickly react to disruptions

Hugh Aitken, General Manager, MSLI & AOC, Microsoft

Keith Carter, Executive Director Global Supply Chain Intelligence, Estée Lauder

Laurent Boer, VP Global Distribution & Logistics, Genzyme

• Imprint a collaborative mind-set into the DNA of your partners up and down the retail supply chain
• Discover how to simplify your direct-to consumer service through collaborative network optimization, systems integration and strict internal planning
• Enhance your on-time multi-channel delivery network by building effective and meaningful relationships with external partners
• Become an expert on the ins and outs of product proliferation and how to manage it in a multichannel environment
• Discuss and debate supply chain’s role as an engine of overall e-commerce growth - understand the changing roles of brick-and mortar vs. digital sales and how supply chain can support corporate strategy

• Hear how life sciences companies are turning to their supply chains as a source of strategy, efficiency, cost savings, and flexible response to customer demands
• Discuss which best practices from other industries can be best adapted to life sciences
• Take a strategic view of the multiple challenges facing life sciences supply chains, and gain best practice tips from the industry leaders
• Understand the basis for regulators’ requests, and the industry’s role in their decisions
• Adapt to the rise of enforced requirements and documentation of Imports and Exports into and out of the US

As the expectations of providing more with less continue to soar across business, the value of S&OP gets additional scrutiny from organizational stakeholders. 

• Provide consistent and timely deliverables to demonstrate the effectiveness of a well-run S&OP process
• Demonstrate strong evidence of value while overcoming the challenges of limited resources 
• Explore how Briggs Healthcare is doing more with less and creating a robust and predictable supply chain through its application of S&OP processes and tools

Brad Mueller, VP Supply Chain, Briggs Healthcare

Panel Session:

Brad Mueller, VP Supply Chain, Briggs Healthcare

Mike Bleser, Divisional Vice President, Rx Supply Chain & Analytics, Walgreens

As the expectations of providing more with less continue to soar across business, the value of S&OP gets additional scrutiny from organizational stakeholders. 

• Provide consistent and timely deliverables to demonstrate the effectiveness of a well-run S&OP process
• Demonstrate strong evidence of value while overcoming the challenges of limited resources 
• Explore how Briggs Healthcare is doing more with less and creating a robust and predictable supply chain through its application of S&OP processes and tools

Brad Mueller, VP Supply Chain, Briggs Healthcare

Panel Session:

Brad Mueller, VP Supply Chain, Briggs Healthcare

Mike Bleser, Divisional Vice President, Rx Supply Chain & Analytics, Walgreens

In this session, debate the advantages and barriers to horizontal collaboration with your peers. Hear from those who are just starting the initiative, right through to those who've made strides and reaped the rewards.

• Understand why horizontal collaboration is the biggest game-changer in supply chain for decades!
• Debate & Overcome key barriers:
• Staying compliant with anti-competition laws
• Keeping proprietary information protected
• Uncertainty about partners and partner sourcing
• Pricing conflicts and gain-sharing
• Difficulty of implementation / long development life
• Obtaining corporate buy-in

Strong customer relationships are the key to avoiding commoditization, and securing long-term revenue and profit growth.

• Understand the role of the CEO in cultivating robust working relationships with key customers – How involved should the CEO be?
• From personal relationships to contracts, discover the tools that build trust and make relationships last
• Learn how to thread innovation throughout your company thinking to offer unique solutions that meet customer needs
• Know which communication and visibility tools are most effective, and why bridging the ‘IT Gap’ will help you gain customers and boost profits

Jeremy Haycock, CEO, Damco North America
Denny Schoemehl, CEO, LMS Logistics
Doug Waggoner, CEO, Echo Global Logistics